Privacy Policy

Lucky Dreams Casino — lucky-dreams-canada.com.

Effective Date: May 22, 2026.

Last Updated: May 22, 2026.

1. Introduction and Our Commitment to Your Privacy

Lucky Dreams Casino ("Lucky Dreams," "we," "us," or "our") is committed to protecting the personal information of every player who visits or registers on our platform. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our website and services.

We operate in compliance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level, as well as provincial equivalents such as Quebec's Law 25 (Act respecting the protection of personal information in the private sector, as amended by Bill 64), Alberta's Personal Information Protection Act (PIPA), and British Columbia's Personal Information Protection Act (BC PIPA). Where our services are accessed by players in Ontario through the regulated iGaming Ontario (iGO) framework governed by the Alcohol and Gaming Commission of Ontario (AGCO), we also adhere to the standards and requirements set by that regulatory body.

Where applicable to our international operations, we also align our practices with principles established under the General Data Protection Regulation (GDPR) for European users and similar global frameworks.

By accessing or using our website, registering an account, or engaging with our games, promotions, or support services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.

If you have any questions or concerns, please contact us at [email protected].

2. Who We Are and How to Contact Us

Data Controller: Lucky Dreams Casino.

Website: lucky-dreams-canada.com.

Email: [email protected].

Support Languages: English and French (bilingual support available for Quebec residents and all Francophone Canadian players).

For all privacy-related inquiries, requests to access your data, or complaints, please direct your correspondence to our Privacy Officer at [email protected]. We will acknowledge your request within 10 business days and resolve it within 30 calendar days, in accordance with PIPEDA and applicable provincial law.

3. Information We Collect

We collect personal information that is necessary to provide you with a safe, secure, and enjoyable gaming experience, meet our legal and regulatory obligations, and improve our services. The categories of information we collect include:

3.1 Information You Provide Directly

Identity Information: Full legal name, date of birth, gender, and government-issued identification details (for age verification and Know Your Customer / KYC compliance).
Contact Information: Email address, phone number, and residential address (including province and postal code).
Account Information: Username, password, security questions and answers, and account.
Financial Information: Payment method details, including information related to Interac e-Transfer, Interac Online, iDebit, InstaDebit, Visa, Mastercard, and cryptocurrency wallet addresses where applicable. We do not store full card numbers; payment data is tokenized and processed through encrypted, PCI-DSS compliant payment.
Identity Verification Documents: Copies of government-issued photo ID, proof of address, and source-of-funds documentation when required by AML/KYC.
Communications: Messages you send to our customer support team, responses to surveys, and feedback you.

3.2 Information Collected Automatically

When you visit and use our platform, we automatically collect:

Technical Data: IP address, browser type and version, device type and identifiers, operating system, and screen.
Usage Data: Pages visited, games played, session duration, click paths, wagering history, deposit and withdrawal activity, and bonus.
Cookies and Tracking Data: Information collected through cookies, web beacons, pixels, and similar technologies (see Section 8 for full details).
Geolocation Data: General geographic location derived from your IP address, used to apply correct provincial rules and display appropriate responsible gambling.

3.3 Information from Third Parties

We may receive personal information about you from:

Payment Processors: Transaction confirmation and fraud-screening data.
Identity Verification Providers: Results of KYC, age verification, and document authentication.
Regulatory and Licensing Bodies: Compliance-related data shared by the AGCO (Ontario), BCLC (British Columbia), or AGLC (Alberta) where.
Fraud Prevention Services: Risk scores and flagged account indicators from third-party fraud detection.
Responsible Gambling Tools: Self-exclusion registry data, such as information from provincial self-exclusion.

4. How We Use Your Information

We process your personal information only for lawful purposes and only to the extent necessary. The specific purposes for which we use your data are:

Purpose	Legal Basis
Account registration and management	Performance of contract
Age and identity verification (KYC)	Legal obligation
Processing deposits and withdrawals in CAD	Performance of contract
Fraud detection and anti-money laundering (AML) compliance	Legal obligation
Regulatory reporting to licensing bodies (e.g, AGCO)	Legal obligation
Providing customer support (English and French)	Performance of contract
Personalizing your gaming experience	Legitimate interest / Consent
Sending promotional offers, bonuses, and newsletters	Consent (opt-in)
Enforcing responsible gambling tools and self-exclusion	Legal obligation / Public interest
Improving platform performance and user experience	Legitimate interest
Legal proceedings and dispute resolution	Legitimate interest / Legal obligation

Regarding Ontario players: In compliance with iGaming Ontario (iGO) requirements, bonuses and promotional offers are not automatically applied to your account. You must explicitly opt in to receive and activate any promotional bonus. We process consent data accordingly.

5. How We Share Your Information

Lucky Dreams does not sell your personal information to third parties. We may share your data only in the following circumstances:

Regulatory Authorities: We are required to disclose relevant account and transaction data to the AGCO, BCLC, AGLC, or other applicable provincial and federal regulators upon lawful request or as part of routine licensing.
Law Enforcement and Legal Proceedings: We will disclose personal information where required by Canadian law, court order, or government authority, or to protect the rights, safety, and property of Lucky Dreams, our players, or the.
Payment Service Providers: We share necessary financial data with our payment partners (including Interac and other processors) to facilitate secure CAD.
Identity and Fraud Verification Partners: We share identification documents and related data with KYC/AML service providers under strict data processing.
Technology and Platform Providers: Our game software providers, cloud infrastructure partners, and IT service vendors may process data on our behalf under contractual data protection.
Responsible Gambling Registries: Where a player has requested self-exclusion or where we are required to report to a provincial self-exclusion program, we will share the minimum data necessary with the appropriate.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity, subject to equivalent privacy.

All third parties who handle your personal information on our behalf are contractually bound to protect it and to process it only for the specific purposes we have authorized.

6. Your Rights Under Canadian Privacy Law

Depending on your province of residence, you have the following rights with respect to your personal information:

Right of Access: You have the right to request a copy of the personal information we hold about you and to receive an explanation of how it is used.
Right to Correction: If your information is inaccurate or incomplete, you have the right to request that we correct it.
Right to Withdraw Consent: Where we process your data based on consent (such as for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing prior to.
Right to Lodge a Complaint: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada (OPC) if you believe we have mishandled your personal data. Quebec residents may also contact the Commission d'accès à l'information (CAI).
Right to Data Portability (Quebec — Law 25): Quebec residents have the right to request that we provide their data in a structured, commonly used technological.
Right to be Forgotten (Quebec — Law 25): Subject to legal retention obligations, Quebec residents may request the deletion of personal information under certain.

To exercise any of these rights, please email us at [email protected] with the subject line "Privacy Request." We will verify your identity before processing your request and will respond within the applicable legal timeframe.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by law:

Active Account Data: Retained for the duration of your account relationship with us.
Closed Account Data: Retained for a minimum of 5 years after account closure, as required by Canadian anti-money laundering regulations under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA).
Transaction Records: Retained for a minimum of 7 years for tax and AML compliance.
KYC and Identity Documents: Retained for the period required by our licensing obligations, generally 5–7 years post-account.
Marketing Preferences and Communications: Retained until you withdraw consent or for 2 years from the last interaction, whichever comes.

When data is no longer required, it is securely deleted or anonymized in accordance with our data destruction procedures.

8. Cookies and Tracking Technologies

Lucky Dreams uses cookies and similar tracking technologies to operate our platform, enhance your experience, and deliver relevant content.

Types of cookies we use:

Strictly Necessary Cookies: Required for the website to function, including session management, login authentication, and security features. These cannot be disabled.
Functional Cookies: Remember your preferences, such as language selection (English/French), currency display (CAD), and responsible gambling settings.
Analytics Cookies: Help us understand how players use our platform so we can improve performance and user experience.
Marketing Cookies: Used, with your consent, to deliver personalized promotions and to measure the effectiveness of our marketing campaigns.

You can manage your cookie preferences through our cookie consent banner when you first visit our site, or through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the platform.

9. Data Security

We take the security of your personal information seriously. Lucky Dreams employs industry-standard technical and organizational measures to protect your data against unauthorized access, loss, alteration, or disclosure, including:

SSL/TLS encryption for all data transmitted between your device and our.
AES-256 encryption for stored sensitive data.
Two-factor authentication (2FA) available for your player.
PCI-DSS compliant payment processing.
Regular security audits and penetration testing by independent third.
Access controls ensuring that only authorized personnel can access personal data, on a need-to-know.
Incident response procedures to detect, contain, and report data breaches in accordance with PIPEDA's mandatory breach reporting.

In the event of a data breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada without undue delay, as required by law.

10. Responsible Gambling and Sensitive Data

Lucky Dreams is committed to promoting responsible gambling. As part of this commitment, we may collect and process data relating to your gambling behaviour, including spend patterns, session duration, and self-exclusion requests. This data is used exclusively to:

Identify signs of problem gambling and intervene.
Apply account limits, cooling-off periods, or self-exclusion tools you have.
Report to provincial self-exclusion programs where.

This information is treated with the highest level of confidentiality and is not used for marketing or shared with third parties beyond what is legally required.

If you or someone you know needs support, please reach out to the following resources:

ConnexOntario: 1-866-531-2600 (Ontario).
Problem Gambling Helpline: 1-888-230-3506 (national).
iGamblingOntario.ca (Ontario regulated market information).

11. Children and Minors

Our services are strictly intended for individuals who are 19 years of age or older (or the applicable age of majority in your province). We do not knowingly collect personal information from anyone under this age. If we become aware that a minor has registered an account or provided us with personal information, we will immediately close the account and delete the associated data. If you believe a minor has accessed our platform, please notify us at [email protected].

12. International Data Transfers

While Lucky Dreams primarily serves Canadian players and stores data in accordance with Canadian law, some of our trusted third-party service providers may be located outside of Canada. Where personal information is transferred internationally, we ensure that appropriate safeguards are in place, including contractual clauses that require the recipient to provide a level of protection consistent with Canadian privacy standards and, where applicable, GDPR requirements.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulatory requirements. When we make material changes, we will:

Post the updated policy on our website with a revised "Last Updated" date.
Notify registered players via email at the address associated with their.
Where required by law (particularly under Quebec's Law 25), provide advance notice of significant.

Your continued use of our platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

14. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact our Privacy Officer:

Lucky Dreams Casino.

Email: [email protected].

Response Time: Within 10 business days for acknowledgement; within 30 calendar days for.

If you are not satisfied with our response, you have the right to escalate your complaint to the Office of the Privacy Commissioner of Canada or, if you are a Quebec resident, to the Commission d'accès à l'information (CAI).