Responsible Gambling

Responsible Gambling at Lucky Dreams

At Lucky Dreams, we believe that gaming should always be fun — a way to unwind, feel the thrill of a great spin, or enjoy the excitement of a live table game. For the vast majority of our players, that's exactly what it is. But we also know that for some people, gambling can stop feeling like entertainment and start feeling like something harder to control. If that ever happens to you or someone you care about, we want you to know: you are not alone, and help is always within reach.

This page exists because we take our responsibility to you seriously. We are committed to providing every player in Canada with the tools, information, and support needed to keep gambling enjoyable, safe, and within healthy limits.

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Understanding Responsible Gambling

Responsible gambling means staying in control — of how much time you spend, how much money you wager, and how you feel while you play. It means treating your bankroll as entertainment spending, the same way you might budget for a hockey game or a night out. The moment gambling starts to feel like a way to chase losses, escape stress, or solve financial problems, it may be time to step back and reassess.

Gambling is a game of chance. The house always has a mathematical edge over time, which means it is never a reliable way to make money. Winning streaks happen — and they feel amazing — but they are never guaranteed to continue. Keeping this in mind helps you enjoy the experience for what it truly is: entertainment.

Signs that gambling may be becoming a problem include:

• Spending more money or time gambling than you.
• Feeling anxious, irritable, or restless when not.
• Chasing losses by placing bigger bets to "win it back"
• Lying to friends or family about how much you.
• Neglecting work, relationships, or responsibilities because of.
• Borrowing money or dipping into savings to fund play.
• Feeling like you need to gamble to feel better.

If any of these resonate with you, please keep reading. The tools and resources below are here for exactly this reason.

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Our Responsible Gambling Tools

Lucky Dreams provides a comprehensive set of player protection tools that you can access directly from your account. You are always in control of activating these features, and our support team is available to help you set them up at any time.

Deposit Limits

Deposit limits let you set a maximum amount you can deposit into your Lucky Dreams account over a chosen time period — daily, weekly, or monthly. Limits are applied in CAD and take effect immediately when you lower them. If you request an increase, a mandatory cooling-off period applies before the change goes live, giving you time to reflect.

Setting a deposit limit is one of the most effective ways to make sure your gambling spending stays within your personal budget. We encourage all players to set one from the moment they register.

Loss Limits

In addition to deposit limits, you can set a maximum loss threshold per day, week, or month. Once you reach your limit, your account will restrict further play for that period. This tool helps prevent the painful spiral of chasing losses in a single session.

Wager Limits

Wager limits cap the total amount you can bet within a set time frame, regardless of how your balance fluctuates. This gives you granular control over your activity and keeps each session predictable and manageable.

Session Time Limits

It is easy to lose track of time when you are enjoying a good session — whether you are spinning the reels on a favourite slot or watching a live dealer deal cards at the blackjack table. Session time limits let you set a maximum play duration per day. Once your time is up, you will be logged out automatically. You can also choose to receive on-screen reminders at regular intervals during play.

Reality Checks

A reality check is a periodic pop-up notification that appears while you are playing. It shows you how long your current session has been, how much you have wagered, and your net result. It is a gentle nudge to pause, breathe, and decide consciously whether you want to continue. We recommend enabling reality checks for all players, whether or not you consider gambling a concern.

Cooling-Off Periods

Sometimes you just need a break — not a permanent goodbye, but a pause to clear your head. A cooling-off period lets you temporarily suspend your account for a set duration: 24 hours, 48 hours, 7 days, 30 days, or another defined period. During this time, you will not be able to log in, deposit, or place bets. When the period ends, your account is automatically reinstated.

Cooling-off periods are ideal for players who feel they are spending more time at the casino than they would like, or who want to reset their relationship with gambling without committing to a longer break.

Self-Exclusion

Self-exclusion is our most powerful protection tool, and we take it very seriously. When you self-exclude, your account is closed and you will be blocked from accessing Lucky Dreams for a minimum period that you select — typically ranging from 6 months to 5 years, or permanently.

During a self-exclusion period:

• Your account is suspended.
• You will not receive any marketing emails, promotional offers, or bonus communications from us.
• Any pending bonuses are.
• Remaining account balances are returned to you in CAD via your original payment.

If you choose permanent self-exclusion, your account will not be reinstated under any circumstances.

To initiate self-exclusion, you can use the tool directly in your account settings or contact our support team at any time via live chat or email. We will act on your request immediately — no questions asked, no pressure to reconsider.

Ontario players can also self-exclude across all provincially regulated online gambling sites by registering with the iGaming Ontario self-exclusion programme. This is a powerful additional layer of protection if you want to restrict access beyond Lucky Dreams alone.

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Financial Wellbeing and Safe Bankroll Practices

Responsible gambling starts with treating your deposits as discretionary entertainment spending — money you are genuinely comfortable losing. Here are a few practical habits that help:

• Set a gambling budget in CAD and stick to it, separate from rent, groceries, bills, and.
• Never use credit to fund your gambling.
• Avoid playing after a big loss — emotional decisions lead to bigger.
• Cash out regularly — if you win, withdraw a portion before continuing to play.
• Track your spending — use our transaction history tool to review your deposits and withdrawals at any time.

Interac e-Transfer, one of the most widely used deposit and withdrawal methods at Lucky Dreams, makes it easy to move funds from your personal bank account — which means your bank's own daily transfer limits and account alerts can serve as an additional safety net.

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Support for Family and Friends

Problem gambling does not only affect the person placing the bets — it touches the people around them too. If you are worried about a friend, partner, or family member, trust your instincts. Approach the conversation with compassion rather than blame. Express concern from a place of care, and encourage them to seek professional support.

You can also reach out to the helplines below for guidance on how to support a loved one who may be struggling.

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Canadian Helplines and Support Resources

You do not have to face this alone. The following organisations offer free, confidential support to Canadians dealing with gambling concerns — for players and their loved ones alike.

All of these services are free of charge, available in English and French, and completely confidential. Trained counsellors can help you work through what you are experiencing and point you toward local treatment options in your province — whether you are in Ontario, British Columbia, Alberta, Manitoba, Quebec, or anywhere else across Canada.

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Our Commitment to You

Lucky Dreams is committed to being a casino where players feel genuinely cared for — not just as accounts, but as people. We invest in responsible gambling infrastructure because we believe the right way to run an online casino is to empower players with real tools and real support.

We train our team to recognise signs of problem gambling and to respond with empathy. We do not use high-pressure bonus tactics designed to exploit vulnerable players. For Ontario players operating under iGaming Ontario regulations, we comply fully with AGCO standards, including opt-in bonus rules that ensure you are never automatically enrolled in promotional offers without your explicit consent.

If you ever feel that something is not right — with your own habits, with how you feel after a session, or with anything else — please reach out to us. Our support team is available around the clock. You can also use any of the self-management tools on this page without ever having to speak to anyone if you prefer to handle things privately.

Gaming should feel like a good time, every time. When it stops feeling that way, we want to be the first place you turn — and we promise to be ready to help.